Full Job Description
Self-motivated with exceptional work ethic and attention to detail. Must be eager to learn in a fast paced environment searching buying and selling aviation parts. Sell parts to all customers, over the counter, through the shop or on the phone.
Essential Duties
Assist customers in selecting required parts in a friendly, professional, and efficient manner.
Answer phone calls and provide price quotes and other information.
Review shop estimates to ensure correct parts are ordered and pricing is in line with the estimate.
Provide high-level service to both internal and external customers.
Pull and fill orders from stock.
Fill out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from vendors and/or other sources and submit emergency orders if necessary.
Notify mechanics or customers when special ordered parts have been received.
Notify the shop when all parts have arrived and when they will be delivered.
Pull orders for shop orders, making sure all parts are tagged with customer names and aircraft number.
Follow up on back-ordered parts.
Follow up on all cores out for evaluation.
Verify back-orders and handle all returns to vendors or stock those items not picked up or required.
List items on EBAY and/or Partsbase databases for resale.
Replenish assigned inventory daily.
Make sure all internal requests for parts are billed on work order.
Receive payment from counter customers or obtain credit authorization.
Ensure that all charge sales are signed by the customer.
Ensure that all customers receive their copy of the invoice.
Issue credit for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
Issue and track requested shop tools to mechanics.
Keep orderly records of all orders, invoices, and special-order parts.
Set up orders for daily shipment, delivery, or pick-up, using UPS or FEDEX accounts and freight.
Participate in all training programs that are made available.
Keep current on new products and product updates.
Participate with the manager in maintaining a lost sales tracking program.
Maintain professional appearance.
Other tasks as assigned.
Benefits :
Health Insurance
Paid time off
Simple IRA benefits
Job Requirements are :
English : requires strong written, verbal, and reading comprehension skills.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to carry or lift 50lbs or more at times.
Schedule : Monday- Friday 8:00am – 5:00pm
